QA and Testing Center

QA Coverage

Validate ServiceNow process flow, key functionality, business policy and application control and segregation of duties aspects.
Validate the Audit, Query/Control, Standard Reports functionality in ServiceNow application.
Validate key functionality for ServiceNow and verify accuracy and access privileges.
Validate the Reminders & Email functionality for accuracy and timeliness.
Explore the Search Capability options and the variations there other functionality for the ServiceNow application.
Test variations will be evaluated individually and/or in combination with ServiceNow business processes.
Build Requirement Traceability to assure complete coverage.
Conduct dry runs, dress rehearsals and support production release testing.

Our QA Resources

Plan, Organize, Staff and Manage overall test efforts for acceptance decision support to business area.
Structure and monitor test effort in order to meet all business and quality goals.
Guide and mentor test team to achieve acceptance test objectives.
Identify focus areas and formulate test strategy to provide direction to test team.
Document User Acceptance Test Plan, User Acceptance Test Data Management Plan.
Communicate progress to stakeholders during execution.
Coordinate with business & project teams, establish timelines and monitor progress for smooth completion of test phase.
Identify & work towards mitigation of business risks associated with deviations from established behavior vis-à-vis key functionality.
Provide assessment of overall efficacy of proposed changes in terms of usability, accuracy, access controls and business policy and standards to business area.

Single point of contact for acceptance testing in the absence of acceptance test manager.

Responsible for tactical planning of test effort.
Translate test strategy/test plans into more specific test scenarios and test cases based on requirements.
Identify test scenarios and provide day-to-day guidance to testers on test case preparation.
Monitor day-to-day progress of test case preparation and execution.
Identify test data requirements for test suite and create data for test case execution.
Highlight issues in a timely manner for speedy resolution.
Responsible for creating, maintaining and reporting on test cases in Rational Test Manager.
Execute assigned part of the test plan as per the schedule.
Coordinate and Monitor Defect Management during execution.