ServiceNow Managed Services
This service offering is utilized by ServiceNow (SN) service managers and other key stakeholders to supplement their in-house SN administrative staff. A standard subscription for 10, 20, 40, or 60 hours a month provides access to subject matter experts from the Just In Time SN technical team and allows the client to direct and track the work performed via requests in the JIT Solutions Center.
Core Service Offerings
The JIT Services Center provides the following as part of the core service offerings:
Enhancement Requests (ServiceNow.com application development)
Ongoing Maintenance
ServiceNow Architecture Consultation
Full support of day-to-day issues/questions that arise
Patch / Release Management
Customized Documentation (Process / User Manual Materials)
Reporting configuration and maintenance
Ongoing training of new and existing ServiceNow functionality
ITSM and ITIL Consultation
Additional Services
As your company moves forward with the assistance of our Managed Service resources, JIT is pleased to offer a number of additional services which may be beneficial to this effort. Please contact me if you would like to discuss any of the following:
SN Admin Training: Basic and Advanced, On-site or Off-site
CMS Request/Incident/Knowledge Base integration – Create a path for users to follow which increases self-service and reduces incidents
ITSM Process Integration: A thorough, expert ITIL review of existing IT Processes
SN Health Check: Assessment of your SN implementation, roadmap toward your goals
Asset Management scoping and workshops with JIT’s asset governance experts
CMDB Discovery
Integrations with 3rd party applications